Shipping & Delivery

Delivery of your Order

WE SHIP WITHIN AUSTRALIA AND INTERNATIONALLY

Shipping Rates are as follows:

Delivery within Australia $10
Delivery to New Zealand $15
Delivery to all other countries $40 

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Within Australia metropolitan regions:
1) Please allow 5 to 10 working days for delivery within Australia metropolitan regions or 7 to 21 working days for orders delivered to regional locations within Australia.
2) Please note that you will have to sign for your order.
3) If you are not available to sign for your order, Australia Post will leave a note at your door with instructions for pick up from a designated post office.
4) While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Outside of Australia and Regional Areas within Australia

1) Please allow 7 to 21 working days for international orders or orders delivered to regional locations within Australia. Please note for international orders, this includes the time involved in the item clearing customs. If you are in a regional location outside of Australia, the transit time for your parcel may be increased significantly.
2) Please note that you will have to sign for your order.
3) If you are not available to sign for your order, the postal carrier will leave a note at your door with instructions for pick up from a designated post office.
4) While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
5) International delivery charges do not include any applicable taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties. 

Problems with your Order
1) It is very important to us that you have the very best online shopping experience, so if you have any problems with your order, please contact our online customer service team by e-mail:
Email: customerenquiries@sheerethic.com

Contacting Customer Service
1) When you contact Customer Service please provide the following information so we can assist you as quickly as possible
Your Name
Date your order was placed, if applicable
Your Sales Order Reference Number, if available
Your Tracking Number, if available
Brief description of the problem you are experiencing
2) If you e-mail us, we will investigate your enquiry and get back to you within 1 to 3 working days.